https://ilearningengines.com/

Retail

Personalized Customer
Experiences

An AI-enriched Learning and Engagement platform that personalizes customer experiences and creates employee engagement. iLearningEngines helps you boost morale, reduce employee attrition and craft hassle-free and intelligent e-commerce journeys for consumers.

Industry challenges

  • General shift to e-commerce with new entrants and increased competition. 

  • Mounting pressure on margins driven by intense price competition.

  • Need to raise the bar for personalized service to match digital sellers disrupting conventional retail.

  • Customers overwhelmed by choice, yet struggling to find relevant contextual information to make efficient decisions.

  • Customers don’t have easy access to product comparisons, detailed product data, or 24/7 responsive help.

  • Employee churn increases cost of hiring and training.

iLE Process Solutions

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  • iLE virtual assists provide intelligent guidance to customers, helping them make more effective purchasing decisions.

  •  iLE offers customers a unified experience and personalizes their shopping experience via chatbots and a multichannel approach to shopping.

  • iLE helps customers find products through intelligent search options, increasing satisfaction and reducing information overload and time wasted in browsing.

  • iLE AI automates repetitive sales activities, segments customers dynamically and supports customized offerings.

  • Shoppers can access the platform via smartphones, allowing an increased level of personalization.

  • Customer assistance is available in multiple languages.

 

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  • iLE’s data analytics and dashboard provide key insights towards product design, pricing and promotions. 
 
  • iLE’s machine learning platform makes customized product recommendations based on analysis of past customer behavior.
 
  • Voice- and text-based AI analyzes customer attitudes towards a particular product or service.
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  • AI technologies enhance employee engagement automating labor-intensive menial tasks.
 
  • In-store employees are empowered with the right contextual information to offer customers value-added offers.
 
  • Operations staff rely on platform-generated customer insights to reduce wait times and optimize assortments. Display prices, nutrition facts, coupons, and video advertisements are all dynamically updated from a central source for easy management.
 
  • User signature patterns and predictive analytics drive early warning systems, significantly reducing the time needed to plan merchandising.
 
  • The platform scales to handle multiple customer interactions and enables effective prioritization of urgent queries when stores are busy.
 
  • Repetitive processes, such as product returns and exchanges, can be automated to allow teams to focus on high-value tasks.
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  • iLE’s learning automation platform makes new employee seamless. Training can be delivered across multiple formats and channels.
 
  • The iLE learning platform reskills existing teams, imparting the technological skills needed for modern retail and e-commerce. Employees can access training 24/7 across any device, learning at their own pace.
 
  • iLE delivers continuous and contextual training in the flow of work to create measurable job performance improvements. 

ROI

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profit increase by adopting smart personalization engines

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cost savings by reducing employee churn and reskilling teams

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